Returns Policy

At Jade Boutique, customer satisfaction is top priority for us. If for any reasons you are not satisfied with our products, please follow the procedures below to return your item for store credit or refund. All items must be returned in its original condition with the RMA(Return Merchandise Authorization) form following the procedure below within 30 days after receipt of the item.

• Please email our customer support team at support@jadeboutique.com with your first name, last name, email, product description, as well as a brief reason for return to obtain a RMA form.
• After you obtain the RMA form, please ship the item back in its original condition with its original packaging(such as the original box, dustbag, authenticity card, etc) within 30 days. Return will not be accepted if the item that is not in its original condition and packaging.
• Please include the RMA form inside the return package. Any returns without the RMA form cannot be processed.
• For orders under $99.99, NO RESTOCKING fee will be applied for exchanges. For refund, a 10% restocking fee will be applied.
• For orders over $99.99: NO RESTOCKING fee will be applied for exchanges. For refund, a 25% restocking fee will be applied.
• You can use the store credit on any of our products available on Jadeboutique.com with the same value, or if the value of the exchange item(s) exceeds the store credit, you may pay for the difference. There is no time limit or expiration date on your store credit. After we receive your return item, your return will be processed and you will be notified by email once a store credit or refund has been issued to you.
• If you are canceling an order for refund, a 25% restocking fee will be applied. However if you are canceling an order for store credit, no restocking fee will be applied. You can use the store credit on any of our products available on Jadeboutique.com with the same value, or if the value of the exchange item(s) exceeds the store credit, you may pay for the difference. There is no time limit or expiration date on your store credit.
• Please allow 3-4 weeks processing time for all returns and exchanges.
• All shipping and handling fees are not refundable.
• All return(s) worn or altered in any way are subjected to a 75% restocking fee.
• We reserve the right to refuse any returns at our sole discretion. We reserve the right to make changes to our policies at any time without further notice.
• Return/refund policy effective for all orders placed on or after 11/25/2005.